Terms of Sales / Exchange

Buyers are deemed to have read and agreed to our prices and stated delivery time frames before buying. Please read carefully and ask any questions in order for a pleasant shopping experience.

If the price is not agreeable, do not send payment. Once payment is received, we would assume that buyer has agreed to the sale price for the related invoice. We do not accept requests for discounts, partial refunds, after the sale is over.

In rare instances when we are unable to deliver the purchased product for some reason, we will contact the buyer and try to work out a best solution, usually a refund or an exchange of goods depending on the buyers choice. In the worst case scenario, we will make a 100% refund including shipping cost and our obligations will end there. The worst thing that can happen is that you get your money back.

DAMAGED GOODS:Please contact us immediately at shimreelsonline@hotmail.com with photos of the envelope as well as damaged items for our customer service team to investigate.

RETURNS:Shimreels has a no questions asked returns policy. If you do not like what you bought for any reason, you can choose to return it for a refund or exchange for other goods of the same value within 7 days.

All returns must be unused and in its original saleable packaging. All shipping costs, taxes and duties back and forth will be the responsibility of the buyer. Replacements or refunds will be sent out only after returned goods are received and verified fit for resale.

In the event of returns due to our error, we will cover all the costs of these returns and any expenses related to making good your orders.