Frequently Asked Questions
No, there are no warranty for all our products. We are very sorry; we are just resellers of the brand’s product. Our liability ends once the item is received in good condition. We do not vouch for quality nor is responsible for the item after it has been used.
Items are new and original as per received from Brand supplier/manufacturer.
Yes, you are able to cancel if our customer service is able to help you cancel in time. Please do understand that we are located in Asia and there is time difference all over the world. We ship worldwide, and there might be many customers’ emails every day.
Any changes or cancellations are subject to availability and if your order has not been shipped.
Always check your rod or reel once you received. If you receive it broken, immediately contact our customer service and send pictures of the items showing the damage, the box and envelope it came in. We will review and find a solution for you.
Unfortunately, if the item is used, we are unable do anything. You can get it repaired at your local fishing shop if possible. If it is the rod tip that is broken, you can chat with us to see if we have a replacement for sale.
We try our best to keep all listings as accurate as possible. Tallying our inventory is actually manual work, hence 100% accuracy is almost impossible. You may change to another available color/size or other items of the same value. If you would rather get a refund, we can also do that for you.
If you do not like what you bought for any reason, you can choose to return it for a refund or exchange for other goods of the same value within 7 days.
All returns must be unused and in its original saleable packaging. All shipping costs, taxes and duties back and forth will be the responsibility of the buyer. Replacements or refunds will be sent out only after returned goods are received and verified fit for resale.
In the event of returns due to our error, we will cover all the costs of these returns and any expenses related to making good your orders.
Import duties, taxes and fees are not included in the item price or shipping costs. These charges are at the buyer's expense. Before making the purchase, please check with the customs authorities of your country to determine the value of these additional costs.
For questions regarding the status of your parcel, please kindly send in your enquiry to our customer service. Please be patient and allow our customer service team to assist you in 1 - 2 working days.
Please understand that all parcels are shipped from Singapore, it will take sometimes to be delivered to you, depending on the courier service. Do check out our Shipping Policy for more detailed information.
Our customer service only operates on Monday to Friday, 10am to 7pm (Singapore Time). Due to the time difference in each country, our customer service team might have delays in replying to your enquiry. We seek your understanding in this and please be ensured that our customer service team will get back to you in 1 – 2 working days.